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You can check these in your browser security settings. We have had over 30 tickets on the winmail. Bill is on the right track. HTML has been standard for years now. After a long time of searching cause we had a number of clients with this Issue I finally found the solution with a 'Light Bulb' moment that came out of no where.
If you are using Outlook, and you have a picture in your signature, this can and in most cases is causing the issue. All our clients who had images in their signature made the signature in the Signature editor in Outlook. If you insert an image through this editor, the signature is automatically created as an RTF signature. Never again did this client have a recipient complain that the email arrived with a.
As in a lot of companies the signatures are created by the users themselves, and created in the Outlook Signature Editor, this remains in a pretty common issue. As for the exchange server, we're actually running on Office so not through our own in house server. I will check out the transport section though and see what I can find. I'll have to check the Office settings. We have contacted Microsoft but they've not been much use.
Almost every time I see this and it's only happening to certain users and not everyone, the cause is a corrupt contact - either the autocomplete entry or the contact entry. If this is the case, deleting the contact, if it exists, and the autocomplete entry click the X after the email address when the user starts typing the name solves the problem.
Don't know if this "issue" happens on Mac's however. Hello, we have the exact same issue. We have the setting "Follow User Settings" checked, but that shouldn't be a problem, right? Having "Follow User Settings" selected may allow the users to send an email as RTF format, which will result in your winmail. If you force the emails to not be allowed to send as RTF, there is no risk of the winmail. If they insert a picture into body of the email as opposed to attaching the picture , the email will automatically be converted to RTF.
This is common if the email signature has a picture in it, as opposed to being a full HTML signature with the picture being linked into the email from a web server. The solution for this is an easy fix. Please delete the autofill user profile or the user profile from the contacts list. Then recreate the email again. This should fix the issue. I jumped through all the hoops I could find in my online searches, but even though I had my format set to HTML… my attachments were still being received as winmail.
Thank you again for taking the time to share the answer to this dilemma. How to Fix Recipients Receiving winmail. Click on rules under the mail flow section.
Posted in generalist. Michele Caldwell Generalist. Born again lover of Jesus. Night person. Computer geek. Outgoing introvert. Lover of road trips. Cancer survivor. Thank you, thank you, thank you. Kent on October 22, at pm. This definitely works. Thank you so much! God Bless you. Jeffrey A Franklin on November 11, at am.
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